Legal

PRODMUS Build Terms of Use

Version of October 13, 2026 · 2026-10-13

These Terms govern the use of PRODMUS Build, a construction management system provided by [PRODMUS LEGAL NAME], Brazilian company registration (CNPJ) [CNPJ], located at [ADDRESS] ("PRODMUS", "we"). By ticking the acceptance box at sign-up or at first access, you declare that you have read and accept these Terms and the Privacy Policy, on your own behalf and on behalf of the company you represent (the "Customer").

1. The service

PRODMUS Build is web-based software (nothing to install) that lets construction companies manage projects, sales, contracts, purchasing, inventory, staff, calendar, finance, quality, site logs and a portal for their own clients. It includes an artificial intelligence assistant that reads requests written on screen or on WhatsApp and makes changes in the system. The modules available depend on the plan.

2. Sign-up and access

  • Whoever signs up must be authorized to contract on the Customer's behalf and must provide accurate information.
  • The Customer creates its team's users and decides what each of them can see and do. Every access is personal: passwords, links and PINs must not be shared.
  • The Customer is responsible for what is done with the accesses it created. If misuse is suspected, it must change the password, turn the access off and let us know.
  • We recommend turning on two-step verification for administrators.

3. Free trial

The free trial lasts the number of days shown on the website at sign-up (currently 7 days), with the trial's limits on projects, users and AI requests. When the trial ends, the system becomes read-only until the Customer chooses a plan. Trial companies that never got past the first sign-in and hold no data at all are deleted automatically 30 days after the trial ends.

4. Plans, prices and payment

  • Plans, their limits (active projects, users, monthly AI requests, client portal) and add-on prices are listed on the Pricing page.
  • Reference prices are in US dollars. Invoices are issued in the Customer's currency, converted at the exchange rate of the day the invoice is generated.
  • Billing is monthly, in advance. Taxes are added where the law requires.
  • Overdue invoices may lead to suspension of access, after notice. Data is not deleted for late payment: it becomes available again once the account is settled.
  • We may change prices with at least 30 days' notice. The new price applies from the first invoice after the notice period.

5. Customer data

  • Everything the Customer and its team enter in the system (projects, budgets, clients, suppliers, staff, photos, documents, conversations with the assistant) belongs to the Customer.
  • For personal data of third parties entered by the Customer (its clients, employees, suppliers), the Customer is the controller and PRODMUS is the processor: we process that data only to provide the service, following the Customer's instructions, the Data Processing Agreement and the Privacy Policy. The Data Processing Agreement is part of these Terms and is accepted together with them.
  • The Customer warrants it has a legal basis to enter that data and to show it in the client portal, and that it has informed the people concerned as the law requires.
  • The Customer may export its data at any time and, when leaving, request permanent deletion.

6. Artificial intelligence

  • The AI assistant interprets text and photos and can make mistakes. Every change it makes is logged, showing what changed, and can be undone.
  • The Customer must check the changes and information produced by the AI (summaries, photo analyses, alerts) before making decisions based on them. The AI does not replace the professional in charge of the project.
  • AI use has a monthly request limit according to the plan. Once it is reached, the assistant pauses until the next month; the rest of the system keeps working.

7. Acceptable use

The Customer agrees not to use the service for illegal activities, not to upload content that infringes third-party rights, not to try to access other companies' data, not to overload or attack the system, not to copy or resell the software, and not to use the system's WhatsApp for bulk or unsolicited messages. Breaches may lead to suspension of access.

8. Availability and support

We work to keep the system available at all times and make daily backups. There may be interruptions for maintenance, preferably outside business hours and with notice, or because of third-party failures (internet, hosting providers, WhatsApp, AI services). Support is provided by e-mail, within the hours and reply times in the Support Policy, which is part of these Terms.

9. Intellectual property

The software, the PRODMUS brand and the website content belong to PRODMUS. The Customer receives a non-exclusive, non-transferable licence to use it while the subscription is active. Suggestions the Customer sends may be used to improve the product, free of charge.

10. Liability

PRODMUS is liable for direct damages caused by a failure of the service, up to the amount paid by the Customer in the 12 months before the event. PRODMUS is not liable for loss of profits, for decisions made on information from the system without proper checking, or for data entered incorrectly. Nothing in these Terms limits rights that the law does not allow to be limited.

11. Cancellation

  • The Customer may cancel at any time, with no penalty; access remains until the end of the period already paid, with no pro rata refund except in the cases set out in these Terms.
  • Right of withdrawal: on the first paid subscription, the Customer may withdraw within 7 days of contracting and receives the full amount paid back, through the same payment method, as provided by article 49 of Brazil's Consumer Protection Code. The request is made by e-mail; the refund is made within 10 business days.
  • After cancellation the company is closed: nobody can sign in, but the data stays stored for export. The Customer may request permanent deletion at any time; it is done within 30 days and also leaves the backups within their rotation cycle.
  • PRODMUS may end the subscription for breach of these Terms or non-payment, after notice.

12. Changes to these Terms

We may update these Terms. Material changes are announced at least 30 days in advance, and the company administrator must accept the new version at the first sign-in after it. If the Customer does not agree, it may cancel before the change takes effect.

13. Governing law and venue

These Terms are governed by the laws of Brazil. The courts of [CITY/STATE], Brazil, have jurisdiction over any dispute, except where the law grants the Customer a different venue.

14. Contact

Questions about these Terms: [CONTACT E-MAIL].